Do you guys remember the whack job from the “Minion” story a few months back? The lady who yelled and yelled about some nonsense in a totally different state? Yeah that one.
I MET HER.
And she’s just as strange in real life.
She came in to return the things she called about from forever ago. She was being extremely nice, dancing around and singing to the music, happy to be helped. She pulls everything out, all clearance merchandise. She has no tags, no receipt, nothing. She tells me she wants them all returned for the regular price, in cash. Naturally. Well, when I explained to her the policy for the 30th time and how her logic made absolutely no sense, she started jumping up and down screaming with her hands over her ears. Like a small child who doesn’t want to hear that they can’t watch cartoons. Screaming. Did I mention she was probably in her late 50′s or 60′s? While I was slightly embarrassed for her, I couldn’t help but laugh on the inside. I looked around and there were about 7 people, dead stopped, staring at her in disgust. It was great, actually. Since I couldn’t talk to her over her temper tantrum, I called my district manager. I explained to him briefly what was going on and held the phone out so he could hear. She had no idea I was even on the phone. His response? “She sounds like she’s a little off, just get her out of the store. Do what you have to do.” “Off” doesn’t even come close to it. I laughed, I gave her cash back for their clearance prices. Call the police, I broke the rules. “Bargaining with lunatics” is not in my job description, so she got away with this one. And hopefully, I never see her again, although I’m sure there are plenty out there waiting to take the throne. At least my decision to move her to Crazy Town was a smart one.
Write you soon,